At Ignacio Treks, we are committed to ensuring your orders are delivered safely, promptly, and with full transparency. Please read our shipping policy carefully before making a purchase.
1. Order Processing
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Orders are processed within 1–2 business days after confirmation.
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You will receive a confirmation message or email once your order has been processed and is ready for dispatch.
2. Shipping Methods and Delivery Time
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We currently offer standard shipping to most regions.
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Delivery times typically range between 3–10 business days, depending on your location and courier availability.
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Remote or rural areas may require additional delivery time.
3. Cash on Delivery (COD)
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We do not accept any online payment methods.
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All payments must be made in cash upon delivery.
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Please ensure that someone is available at the delivery address with the exact payment amount.
4. Shipping Fees
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Shipping fees may vary depending on your location and order size.
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All applicable shipping charges will be clearly communicated at the time of order confirmation.
5. Order Tracking
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Once your order has been shipped, we will provide tracking information (where available) so you can monitor your delivery status.
6. Delays or Delivery Issues
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While we work with reliable couriers, unforeseen circumstances (weather, logistics delays, etc.) may occasionally cause delays.
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If your order has not arrived within the expected timeframe, please contact us for assistance.
7. Contact Us
If you have any questions about your order or shipping status, please reach out to us at:
📧 [email protected]