At Ignacio Treks, we value your satisfaction and strive to provide quality outdoor gear and accessories. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
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Items may be returned within 7 days of delivery if they are:
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Unused, unwashed, and in their original packaging.
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Accompanied by proof of purchase or order confirmation.
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Items that show signs of use, wear, or damage caused after delivery are not eligible for return.
2. Non-Returnable Items
The following items cannot be returned or refunded:
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Used or damaged products.
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Items sold as final sale or clearance.
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Perishable or hygiene-related goods (e.g., water bottles, sleeping bags, or personal gear that cannot be resold for health reasons).
3. Return Process
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Contact us at [email protected] within 7 days of receiving your order to request a return.
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Our team will review your request and provide return instructions.
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Customers are responsible for return shipping costs unless the item arrived damaged or defective.
4. Refunds
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Since we operate exclusively on Cash on Delivery (COD), refunds will be provided in cash or through a store credit, depending on the situation.
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Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days.
5. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery with photos and a brief description. We will arrange a replacement or a full refund at no additional cost.
6. Contact Us
For all return or refund inquiries, please contact our support team at:
📧 [email protected]